Return & Refund

WRONG ITEM SENT/FAULTY

In an event where item is wrongly sent or you believe to be faulty, please feel free to write us an email to goodlanekl@gmail.com within 7 days from the date received. Email must include the below items:-

  • Proof of purchase (official invoice)
  • Pictures to support your claim

If eligible for a return/exchange you will be contacted via email within three business days with the return instructions. In such case, postage fee will be reimbursed with maximum amount of RM8.50 for West Malaysia and RM11 for East Malaysia.

 

WRONGLY ORDERED SIZE OR ITEM

All sales are final. No exchange nor returns allowed for all wrongly ordered item. Therefore, we highly recommend that you check your size properly and follow US size standard prior to ordering. 

For orders made through our resellers or whatsapp or dm on instagram, your final form submission will be the final order. Once submitted, paid and confirmed we shall process your order and no changes can be made. 

 

SALE ITEMS RETURN

All items purchased on sale are final unless the product is deemed faulty so, please be mindful when selecting.

 

WARRANTY

Goodlanekl is providing 24 months warranty on stones falling out up to 2 times per item. For other issues, your case will be studied and Goodlanekl shall determine if it can be covered under warranty. In cases where warranty does not cover, we shall extend our service of repairing with reasonable charges.

The cost of stone and repair work will be covered by Nzainal Jewelry. If you require replating and repolishing, please state in your submission. We shall quote a minimal fee. 

To claim please contact us at goodlanekl@gmail. Email must include the below items:-

  • Proof of purchase (official invoice)
  • Pictures to support
  • Reason for damage
  • State if you need re-plating and re-polishing done

If eligible for a warranty claim you will be contacted via email within three business days with the instructions. Please allow up to maximum 3 months for repair works as Goodlanekl has to deliver your item to partner factory to be repaired. Postage charges may apply. 

Goodlanekl is a small structure trying to deliver you the best service. We hope to expand our warranty coverage in the coming future!